About Us
Cayolink Solutions Ltd is an innovative, ICT solutions and services provider in Malawi. Established and Incorporated in 2013, we are a much-diversified company that focus on offering strategically selected ICT services to the broader space of all industries across Malawi. Currently we operate from our head office in Blantyre.
Our Company strategy
Vision
To be the market leader in innovative ICT services through customer focused solutions.
Mission
To facilitate innovation and make it easily accessible and useful to all.
Values
Passion, honesty, Integrity, Customer Focus, Excellence.
Our Belief
From the onset, we’ve focused on providing the best customer experience possible. Whether
we’re proving tailor made solutions or managing projects, we take great care to ensure that we
serve our customers better, rather than our own internal goals or objectives. Since our core
strength is on building new innovative business tools, applications and support services; we
believe that each customer’s solution should work so well that they don’t have to consider how
they might have been designed differently.
Corporate Philosophy
Our corporate philosophy establishes the fundamental principles of our management system. Our country wide operational and performance standards translate the corporate values into specific management expectations. We preserve a high level of business ethics characterised by passion, integrity and honesty in all our business actions.
Our Clients
Cayolink Solutions Ltd. offers its services to organisations in the public and private sectors across Malawi.
Products and Services
Cayolink Solutions has extensive experience in the delivery of ICT solutions services targeted at developing, promoting, stimulating and supporting clients in setting up and running their IT environment and information systems. As an indication, our services involve the following strategically selected domains;
E and M Commerce
We provides a wide range of our own products, tools, USSD and WhatsApp Chatbot platforms. We also undertake the development and support of tailor-made applications according to clients’ needs. We develop on-demand Apps and systems that focus on online, electronic and mobile transactions. The central area of service delivery is through mobile devices, card systems and online advertising.
Business Process Outsourcing (Contact Centre)
Cayolink Solutions undertakes delivery of outsourcing and/or managed services for its clients. Such services are offered in strict compliance to the most efficient methodologies known today in the market (e.g. ITIL) and include customer services management, Tele Marketing, Debt Collection services, support of IT and telecom systems and applications in production; 1st, 2nd and 3rd level support to users and administrators of specific applications; and provision of hosting services.
Digital Marketing (Google and Social Media Ads)
Online display advertising is the use of the Internet as an advertising medium where promotional messages appear on other websites and/or search engine results pages. These messages frequently contain information such as text, logos, photographs or other pictures. The images displayed may be static or animated.
Document Management Solutions
Management of all physical and electronic data more specifically focusing on digitising and electronic archiving, print cost management and documents flow systems.
Security Guard Management Solutions
These are advanced guard monitoring systems which helps security companies manage security patrol operations professionally. Guards can conduct site tours, submit reports, complete tasks, and more with the mobile app. All the data becomes readily available on the live dashboard.
Portfolio
Cayolink Solutions is an innovative company that provides innovative ICT services to all industries and sectors across Malawi. The Company offers a wide range of modern products and services allowing the implementation all types of Business concepts and strategies.
Major Product Portfolio
Cayolink Solutions offers its services to organisations in the public and private sectors across Malawi. These include Multinational Corporations, Private and Government Institutions, Religious and SME’s. Some of the customers who have trusted us include;
Cost Effective Solutions
The relatively low-cost solutions and the availability of high level personnel in the organization, allows the delivery of competitively priced products, with the retention of healthy profit margins for the Company.
Key Indicative Customers
Cayolink Solutions offers its services to organisations in the public and private sectors across Malawi. These include Multinational Corporations, Private and Government Institutions, Religious and SME’s. Some of the customers who have trusted us include;
- Illovo Sugar (Malawi) PLC - *213#
- NICO Life - *325#
- Lafarge Cement Malawi - *7700#
- SeedCo Malawi - *2027#
The application is used for their promotions whereby a customer dials the USSD code and follows instructions in order to enter the promotion.
The application is used by customers to buy a life policy cover.
The application is used for their promotions whereby a customer dials the USSD code and follows instructions in order to enter the promotion.
The application is used for their promotions whereby a customer dials the USSD code and follows instructions in order to enter promotion.
Cayolink Solutions Ltd. Team
We are a hard working team, ready to meet your expectations and delivery quality work.
Francis Fredrick
Managing Director
Contact Us
Kindly use these details for communication and other business related issues.
Postal Address:
P. O. Box 30699, Chichiri, Blantyre, Malawi
Email:
Call:
+265 (0) 212 880 737
+265 (0) 999 953 160